Economic Sustainability
Customer Satisfaction
Tung Ho Steel provide our customers with the best and satisfactory products and services. In addition to assigning dedicated personnel to provide purchase services, consultation and suggestions, a dedicated e-mail box is also established to handle and respond to customers’ comments and suggestions. In addition, regular distributors meetings are held to understand customer’s comments and feedback. In addition, we also actively conduct customer satisfaction survey every year. We will review and improve the problems our customers report and continue making improvement to listen to and proactively respond to customers’ opinions.
In 2023, we scored 95 points from our section steel customers and 93 points from our rebar customers, with 13 copies and 30 copies of questionnaire returned respectively. The customer suggestions and unsatisfactory items have been handled immediately and obtained customers’ replies showing satisfaction.
Customer Privacy
Tung Ho Steel attaches great importance to the issues of customer information confidentiality and privacy. To effectively manage customer data and for security maintenance, we have set up the Regulations Governing Personal Information Data Security Maintenance and Management, and the legal affair unit implements education and training for business-related personnel. Moreover, a firewall, an e-file encryption system and an electronic personal data storage platform are established to control and check the access and records of relevant personnel to implement customer data security protection. In 2023, there were no complaints of infringement of customer privacy or loss of customer data.
Rebar Processing Service
Due to the small construction sites in the urban areas in Taiwan, it is difficult to conduct on-site processing or to control the quality of processing. In addition, the problem of labor shortage is getting more and more serious. Tung Ho Steel has started to provide cutting services to customize finished product lengths from 1922. Then due to the extensive demand of the domestic engineering industry for the back-end processing of Rebar and the increasingly serious labor shortage problem, the Company integrates the upstream and downstream operations of the steel bar industry, deepens the rebar processing field, and provides comprehensive product sales and services. The Company has further established the Taoyuan Fabrication Center in 2022 and further expanded the processing capacity of the Taichung Harbor Logistic Office. In addition to the originally planned processing industrial park, the newly purchased Daya Works also added a processing production line in September, 2023, to provide customers in the central and southern regions with more complete and diversified services.
The establishment of fabrication center in northern, central and southern Taiwan enables the production capacity and shipment quantity of rebars to reach more than one million tons, accounting for over 19% of total domestic demand. The total production volume after processing has reached over 74% of the Company’s total shipment, leading the industry in terms of our production scale and output volume.
- Provide a one-stop shopping for a full set of services to save the number of times for material handling, reduce the freight costs and the exhaust emissions from vehicle transportation, and achieve reduction of GHG emissions.
- Increase the amount of friction welding processing, reduce the loss of rebar head and tail scraps, increase steel recovery rate, avoid secondary refining processing, and achieve the purpose of energy conservation and carbon reduction.
- Provide high-quality processed rebar finished products in the market to improve the building safety of customers, creating a safe and secure living quality.
Currently, there are rebar processing plants in the north, central and south regions in Taiwan. Our production capacity and shipments of rebar have reached more than one million tons per year, and the shipments accounted for more than 19% of the total domestic demands. Through processing, the total production volume has accounted to more than 74% of the total shipment volume of the Company, taking the lead in the industry by the production scale and output.
